How it Works

Planning your event rentals should feel simple and stress-free. Here’s what to expect when you book with Many Moons Ago Co.

Step 1: Browse Rentals
Explore our curated inventory of vintage rentals and bundle packages. Add your favorite pieces to your cart as you build your vision.

Step 2: Add to Cart & Submit Deposit
Select your desired items or bundles and proceed to checkout.

A 25% non-refundable deposit is due at checkout to submit your rental request and hold your place in our booking queue.

Step 3: Availability Confirmation (Within 24 Hours)
Within 24 hours, we will:

  • Confirm availability for your event date

  • Review quantities requested

  • Calculate any applicable delivery fees

  • Send your final quote and rental agreement

📌 Your date is not fully secured until availability is confirmed and your contract is signed.

Step 4: Sign Contract & Secure Your Date
Once availability is confirmed:

  • Review and sign your rental agreement

  • Your paid deposit officially reserves your items

  • We will lock in your delivery or pickup schedule

Step 5: Final Payment
The remaining balance, including any delivery fees, is due 2 weeks prior to your event date.

Step 6: Pickup or Delivery

Standard Rental Window
All rentals include a convenient 3-day rental period:

Example:

  • Friday: Pickup or delivery

  • Monday: Return or pickup by our team

Pickup Options

🏡 Porch Pickup (Small Items)

  • Available for dishes, decor, and accessories

  • No minimum order

🚚 Client Pickup (Furniture Allowed)

  • Clients may pick up furniture and larger items from our location

  • Vehicle must be appropriate for safe transport

  • Client assumes responsibility once items leave our premises

🚚 Delivery & Setup

• Delivery is available for an additional fee based on your order type (standard décor or furniture)
• Styled bundles already include setup, styling, and post-event breakdown
• Delivery is the only additional cost for styled bundle packages
• All deliveries are scheduled based on event date and availability

Step 7: Return & Post-Event Care
Items must be returned in the same condition they were received.

  • Any damage or missing items will be handled per the rental agreement

  • Security deposit refunds (if applicable) are processed within 7 business days

Step 8: Enjoy Your Event ✨
Relax and enjoy your beautifully styled celebration — we’ll handle the logistics behind the scenes.

Delivery & Pick-up Rates

We offer delivery services to make your event setup as seamless as possible. Delivery pricing is based on the type of items in your order (standard décor or furniture). To support scheduling and logistics, a $500 rental minimum is required for all delivery orders (before delivery fees).

🚚 Delivery Options

We offer delivery services to make your event setup as seamless as possible. Delivery pricing is based on the type of items in your order.

A $500 rental minimum is required for all delivery orders (before delivery fees).

✨ Standard Décor Delivery

For orders containing small décor items only (no furniture).

Includes:
• Transport to venue
• Ground-level drop-off
• Client responsible for setup and styling

Delivery Fee:
• $85 — within 30 miles

🪑 Furniture Delivery

For orders that include any furniture pieces such as sofas, chairs, benches, arches, tables, sideboards, or larger items.

Includes:
• Transport to venue
• Ground-level delivery of all items (furniture + décor)

Delivery Fee:
• $150 — within 30 miles

🌙 For Styled Bundles & Full-Service Packages

For bundles that include setup, styling, and teardown:

• Delivery is still required and charged based on order type (Standard or Furniture)
• No additional setup or teardown delivery fees are added

👉 This ensures a seamless experience without double-charging for services already included in your package.

🌙 Extended Delivery Distance

Deliveries beyond 30 miles incur an additional mileage fee:

• $2.50 per mile beyond 30 miles

Mileage is calculated from our studio location.

✨ Additional Notes

• $500 rental minimum required for all delivery orders (before delivery fees)
• Delivery includes ground-level access only
• Locations requiring stairs, elevators, long-distance transport, or tight installation windows may incur additional labor fees
• Delivery availability is limited and scheduled based on event date and logistics

Deposits, Payments, & Policies

🌙Payments & Deposits

1. Deposit to Submit Your Rental Request
A 25% non-refundable deposit is required at checkout when you submit your rental request.

This deposit places your items in our booking queue while we verify availability for your event date.

📌 Your rental is not fully reserved until availability is confirmed and your rental agreement is signed.

2. Availability Confirmation
Within 24 hours of your deposit, we will:

  • Confirm item availability

  • Review your event details

  • Calculate any applicable delivery fees

  • Send your final quote and rental agreement

Once your contract is signed, your reservation is officially secured.

3. Remaining Balance
The remaining balance, including any delivery fees, is due 2 weeks prior to your event date.

💳 Payments

Invoices are sent through QuickBooks for secure and convenient online payment.

Payments can be made via:
• Credit Card

Failure to submit final payment by the due date may result in cancellation of your reservation.

4. Security Deposit
A refundable security deposit is required for qualifying rentals.

• $100 for small decor and porch pickup orders
• $250 for furniture or delivery orders

The security deposit protects against damage, loss, or missing items and is refunded within 7 business days after items are returned in original condition.

5. Late Payments
Late final payments may result in:

  • Additional fees

  • Release of reserved items

  • Cancellation of your booking

If you anticipate any payment issues, please contact us as soon as possible — we’re happy to work with you when notified in advance.

6. Cancellation & Date Transfer Policy

  • All deposits are non-refundable (unless your requested event date is not available for the items requested)

  • Cancellations made 30 days or more before the event may transfer the deposit one time to a new event date, subject to availability

  • Cancellations made less than 30 days of the event will forfeit the deposit and are not eligible for transfer

  • Date changes must be requested in writing

We understand plans can shift and will always do our best to accommodate rescheduling when possible.

🌙Cleaning & Damage Policies

1. Cleaning Requirements
All tableware, dishes, glassware, and serving pieces must be scraped free of food and lightly rinsed prior to return.

Items do not need to be fully washed or sanitized — Many Moons Ago Co. completes the final professional cleaning.

Items returned with excessive food residue, staining, or debris may incur a cleaning fee starting at $1 per item or $35 minimum, depending on the condition and quantity of items.

Please do not soak vintage items or place them in dishwashers unless specifically approved.

2. Damage & Loss Responsibility
Renter is responsible for any lost, stolen, or damaged items during the rental period.

Damage fees:

Minor damage (small chips, light but permanent damage): $10–$25 per item
Major damage (broken or beyond repair): full replacement cost
Missing items: full replacement cost

3. Security Deposit Deduction
Any applicable cleaning or damage fees will be deducted from your refundable security deposit.

The remaining deposit balance will be returned within 7 business days after items are returned and inspected.

4. Tips for Care
Handle glassware and delicate items with care.

Avoid stacking fragile pieces without padding.

If accidental damage occurs, please notify us as soon as possible — we’re happy to provide guidance and solutions whenever we can.

Frequently Asked Questions

    • A 25% non-refundable deposit is required to secure your rental.

    • The remaining balance is due 2 weeks before your event.

    • A refundable security deposit is also required to cover potential damage or missing items.

    • We offer different delivery and pickup options for a flat fee within [30] miles. Additional mileage applies for delivery outside of 30 miles.

    • Renter is responsible for providing safe access for delivery/pickup.

    • Optionally, rentals can be picked up directly from our location.

    • All tableware, dishes, glassware, and serving pieces must be scraped free of food and lightly rinsed prior to return.

    • Items do not need to be fully washed or sanitized — Many Moons Ago Co. completes the final professional cleaning.

    • Renter is responsible for any lost, stolen, or damaged items.

    • Fees vary based on severity:

      • Minor damage (scratches/chips): $10–$25 per item

      • Major damage/broken: full replacement cost

      • Missing items: full replacement cost

    • Fees are deducted from the security deposit.

    • Deposits are non-refundable.

    • Cancellations less than 30 days before the event will forfeit the deposit.

    • Rentals may be transferred to another date, subject to availability.

  • Yes!

    • You can mix and match individual rentals with curated bundles.

    • Discounts apply only to pre-styled bundles.

    • We recommend booking at least 4–6 weeks in advance for weddings and larger events.

    • Smaller events can often book 2–3 weeks in advance, depending on availability.

    • Rentals are intended for private events only.

    • They must be handled carefully and returned on time.

    • Outdoor use should consider weather and safety for delicate items.

    • You may either:

      • Schedule a pickup with us, or

      • Return them directly to our location during agreed-upon hours.

    • Items must be returned in the same condition as received to receive your security deposit refund.